{"id":367,"date":"2026-06-08T15:20:52","date_gmt":"2026-06-08T13:20:52","guid":{"rendered":"https:\/\/staging4.team99.it\/career\/guest-experience-internal-event-coordinator\/"},"modified":"2026-06-25T08:55:30","modified_gmt":"2026-06-25T06:55:30","slug":"guest-experience-internal-event-coordinator","status":"publish","type":"career","link":"https:\/\/careers.francescanafamily.it\/it\/career\/guest-experience-internal-event-coordinator\/","title":{"rendered":"Ristorante Cavallino &#8211; Guest Experience &amp; Internal event coordinator"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Figura chiave per la gestione dell\u2019esperienza cliente, dalla prenotazione all\u2019accoglienza fino al coordinamento operativo in sala e alla gestione di eventi e gruppi. Il ruolo prevede anche una presenza attiva sul floor, a supporto del servizio, per garantire standard elevati e fluidit\u00e0 operativa.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Responsabilit\u00e0 principali<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Accoglienza e prenotazioni<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"\">Gestione delle prenotazioni (telefono, email, piattaforme online)<\/li>\n\n\n\n<li class=\"\">Accoglienza clienti con cortesia e professionalit\u00e0<\/li>\n\n\n\n<li class=\"\">Accompagnamento al tavolo e presentazione del ristorante<\/li>\n\n\n\n<li class=\"\">Gestione delle attese e ottimizzazione dei flussi<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Coordinamento operativo<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"\">Coordinamento con sala e cucina per garantire tempi e servizio efficiente<\/li>\n\n\n\n<li class=\"\">Supervisione del flusso clienti durante il servizio<\/li>\n\n\n\n<li class=\"\">Presenza attiva in sala durante il servizio, con supporto operativo al team<\/li>\n\n\n\n<li class=\"\">Gestione di eventuali criticit\u00e0 o reclami con approccio orientato al cliente<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Gestione eventi e gruppi<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"\">Organizzazione e gestione di gruppi ed eventi (20\u201380+ persone)<\/li>\n\n\n\n<li class=\"\">Interfaccia con aziende, agenzie e organizzatori<\/li>\n\n\n\n<li class=\"\">Pianificazione layout sala, assegnazione tavoli e flussi di servizio<\/li>\n\n\n\n<li class=\"\">Coordinamento con la cucina per menu dedicati (fissi, personalizzati, allergie)<\/li>\n\n\n\n<li class=\"\">Preparazione preventivi e conferme<\/li>\n\n\n\n<li class=\"\">Presidio operativo durante gli eventi<\/li>\n\n\n\n<li class=\"\">Garanzia di un\u2019esperienza coerente con gli standard del ristorante<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Competenze richieste<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"\">Eccellenti capacit\u00e0 comunicative e relazionali<\/li>\n\n\n\n<li class=\"\">Forte orientamento al cliente<\/li>\n\n\n\n<li class=\"\">Ottime capacit\u00e0 organizzative e di gestione del tempo<\/li>\n\n\n\n<li class=\"\">Problem solving e gestione dello stress<\/li>\n\n\n\n<li class=\"\">Attitudine operativa e capacit\u00e0 di lavorare efficacemente in sala (\u201cstare sul floor\u201d)<\/li>\n\n\n\n<li class=\"\">Familiarit\u00e0 con strumenti digitali e software di prenotazione<\/li>\n\n\n\n<li class=\"\">Cura dell\u2019immagine e presenza professionale\n<ul class=\"wp-block-list\">\n<li class=\"\">Ottima conoscenza della lingua inglese (altre lingue sono un plus)<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Requisiti<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"\">Esperienza pregressa in ristorazione o hospitality<\/li>\n\n\n\n<li class=\"\">Esperienza operativa in sala (anche in contesti strutturati)<\/li>\n\n\n\n<li class=\"\">Formazione in ambito turistico\/alberghiero (preferibile)<\/li>\n\n\n\n<li class=\"\">Disponibilit\u00e0 a lavorare su turni, weekend e festivi<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Figura chiave per la gestione dell\u2019esperienza cliente, dalla prenotazione all\u2019accoglienza fino al coordinamento operativo in sala e alla gestione di eventi e gruppi. Il ruolo prevede anche una presenza attiva sul floor, a supporto del servizio, per garantire standard elevati e fluidit\u00e0 operativa. Responsabilit\u00e0 principali Accoglienza e prenotazioni Coordinamento operativo Gestione eventi e gruppi Competenze [&hellip;]<\/p>\n","protected":false},"template":"","restaurants":[10],"class_list":["post-367","career","type-career","status-publish","hentry","restaurant-ristorante-cavallino"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Ristorante Cavallino - Guest Experience &amp; Internal event coordinator - Careers Francescana Family<\/title>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"it_IT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Ristorante Cavallino - Guest Experience &amp; Internal event coordinator - Careers Francescana Family\" \/>\n<meta property=\"og:description\" content=\"Figura chiave per la gestione dell\u2019esperienza cliente, dalla prenotazione all\u2019accoglienza fino al coordinamento operativo in sala e alla gestione di eventi e gruppi. 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